Diploma in Customer Service
Alison Review
Location
Online(Course Link)
Dates
On Demand
Course Categories
Others
Certficate
Yes(Diploma)
Language
English
Course Fees
FreeNo. of Attendant
Unlimited
Acquired Skills/Covered Subjects
- Apply the fundamental aspects of customer service in a business,Advance a customer service program from a fundamental to advanced level
| Provider Name | Alison |
|---|---|
| Training Areas |
|
| Website | https://alison.com/ |
| About The Provider |
Alison is one of the world’s largest free
learning platforms for education and skills training. It is a for-profit social
enterprise dedicated to making it possible for anyone, to study anything,
anywhere, at any time, for free online, at any subject level. Through our
mission we are a catalyst for positive social change, creating opportunity,
prosperity, and equality for everyone. Alison was founded in Galway, Ireland, in 2007
and has grown organically to become a major force in free online education and
skills training. Today, with more than 13 million learners in 195 countries,
Alison is changing how the world learns and up-skills. They are committed to equality and access to
education and skills training irrespective of gender, geography, economic
status or any other barriers that can so often stunt potential. So they offer a
range of free courses that meet the many diverse needs of our learners. The UN
declared in Article 26 of the 1946 Declaration of Human Rights that “Education
shall be free…”. This statement will always inspire us. Alison was founded by Alison CEO, Mike Feerick. Mike is a businessman, but one with a
difference. He believes in social impact, and that you can build a financially
successful business focused on meeting a huge global social need, making
education and skills training more accessible for everyone. He invites anyone
who believes that too, to support the Alison mission.
Alison is free of charge to you. But it’s still
a business – albeit a socially-focused one. We are a social enterprise making
our money through advertising, merchandise, and the sale of Certificates and
Diplomas, should a graduate choose to buy one. |
Do you know that there are five basic needs of customers? With this training course for customer service, you will learn what these needs are. You will also learn the key elements of customer service, the six essential actions of excellent customer service, and the 5 Ps (People, Products, Policies, Procedures, Places) of customer service. Providing excellent customer service is essential for the long-term growth of every business. Let us teach you how to keep your customers continuously satisfied.
People working in the hospitality industry, retail industry, and the public sector face hundreds of customers with different personalities every day. This customer service course will delve into the specifics of customer service in these different industries. The lessons will discuss the types of customers that are found in each industry, the philosophies that can guide a customer service individual to success, and the important role customer service managers play in these industries.
This Diploma course will be of great interest to retail staff, hospitality workers, and public servants who want to become more adept at providing friendly and effective customer service. It will also be of interest to business managers, business owners, and entrepreneurs who wish to learn how to implement an effective customer service program in their business or organization
