Technical Support Fundamentals

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Coursera Review

Location

Online(Course Link)

Dates

On Demand

Course Categories

Business and Management

Certficate

Yes(Google IT Support Professional Certificate)

Language

English

Course Fees

US Dollar 39 (Check Course Page for Last Price)

No. of Attendant

Unlimited

Acquired Skills/Covered Subjects

  • Learn new concepts from industry experts
  • Gain a foundational understanding of a subject or tool
  • Develop job-relevant skills with hands-on projects
Provider Name Coursera
Training Areas
  • Business and Management
  • Digital Marketing
  • Fashion and Beauty
  • Humanities and ARTS
  • IT, Technology and Software
  • Languages
  • Math, Science and Engineering
  • Media and Photography
  • Medical, Fitness, Healthcare and Safety
  • Personal Development
  • Politics and Economy
  • Social Sciences
  • Supply Chain Management
  • Training and Education
  • Travel, Tourism and Hospitality
  • Others
Website https://coursera.org/
About The Provider

Coursera is an American online learning platform founded by Stanford professors Andrew Ng and Daphne Koller that offers massive open online courses (MOOC), specializations, and degrees.

Coursera works with universities and other organizations to offer online courses, specializations, and degrees in a variety of subjects, such as engineeringhumanitiesmedicinebiologysocial sciencesmathematicsbusinesscomputer sciencedigital marketingdata science, and others.

Coursera courses last approximately four to ten weeks, with one to two hours of video lectures a week. These courses provide quizzes, weekly exercises, peer-graded assignments, and sometimes a final project or exam. Courses are also provided on-demand, in which case users can take their time in completing the course with all of the material available at once.

This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program.


By the end of this course, you’ll be able to:

● understand how the binary system works

● assemble a computer from scratch

● choose and install an operating system on a computer

● understand what the Internet is, how it works, and the impact it has in the modern world

● learn how applications are created and how they work under the hood of a computer

● utilize common problem-solving methodologies and soft skills in an Information Technology setting

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