Customer Service: Soft Skills Fundamentals
Udemy Review
Location
Online(Course Link)
Dates
On Demand
Course Categories
Business and Management
Certficate
Yes()
Language
English
Course Fees
US Dollar 70 (Check Course Page for Last Price)No. of Attendant
Unlimited
Acquired Skills/Covered Subjects
- How to take care of yourself while taking care of others
- How to be personable even when you're not there in person
- How to really listen to customers, not just hear their problems
| Provider Name | Udemy |
|---|---|
| Training Areas |
|
| Website | www.udemy.com |
| About The Provider |
Udemy.com is an online learning platform aimed at
professional adults and students. Udemy,
a portmanteau of you + academy, has more than 30 million students and 50,000
instructors teaching courses in over 60 languages. There have been over 245
million course enrollments. Students and instructors come from 190+ countries
and 2/3 of students are located outside of the U.S. Udemy also has over 4,000
enterprise customers and 80% of Fortune 100 companies use Udemy for employee
upskilling (Udemy for Business). Students take courses largely as a means of
improving job-related skills.Some courses generate credit toward technical certification. Udemy has
made a special effort to attract corporate trainers seeking to create
coursework for employees of their company. Udemy
serves as a platform that allows instructors to build online courses on topics
of their choosing. Using Udemy's course development tools they can upload
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classes to create courses.[citation needed] Instructors can
also engage and interact with users via online discussion boards. Courses
are offered across a breadth of categories, including business and entrepreneurship,
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classes are in practical subjects such as Excel software or
using an iPhone camera. Udemy also offers
Udemy for Business, enabling businesses access to a targeted suite of over
3,000 training courses on topics from digital marketing tactics to office
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and more. With Udemy for Business, organizations can also create custom
learning portals for corporate training. |
Starting a new career in customer service can be intimidating. How will you deal with all those people? New employee training can teach you how to turn on the lights and work the computers, but you need to know more about the non-tangibles, the soft skills of getting along. This course will help you develop the soft skills you need to thrive when facing clients day after day.
