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{"CourseNameAr":"خدمة العملاء: أساسيات التعامل مع الزبائن","CourseNameEn":"Customer Service: How to Deal with Consumers","CategoryNameAr":"تجارة و إدارة","CategoryNameEn":"Business and Management","SubCategoryNameAr":"خدمة العملاء","SubCategoryNameEn":"Customer Service","Skills":"Effective communication skills to deal with customers,Adequate behavior with customers,Communication techniques,Advertising techniques,Customer Satisfaction Techniques,Customer understanding methodologies","TagNameEn":[],"TagNameAr":[],"guid":"b9c6cc78-1836-42a1-b8d7-0e2885b64d7b","Fees":0.0,"ID":338,"CategoryID":"1","CountryID":"0","CountryCode":"0","CountryName":"","CourseType":"Online ","SubCategory":"Customer Service","SubCategoryID":1,"CourseTypeID":"2","LanguageID":"1","CourseImageURL":"15b57ac4-6b36-4e27-9ed1-74fe281bddd9.png","PeriodTypeID":"2","PeriodType":"On Demand","StartDate":"","EndDate":"","FeesTypeID":"2","FeesType":"Free ","FeesTypeName":"USD","CreatedDate":"2020-01-22T19:05:58.047","FeesValue":0.0,"FeesUSD":0.0,"FeesUSDDiscounted":0.0,"FeesDiscounted":0.0,"FeesDiscountedPercentage":0.0,"SDate":"2023-06-03T00:54:44.4592322-07:00","EDate":"2023-06-03T00:54:44.4592322-07:00"}

{"CourseNameAr":"العمل بنجاح مع العملاء: فصل للرسامين والمصممين","CourseNameEn":"Working Successfully with Clients: A Class for Illustrators and Designers","CategoryNameAr":"تجارة و إدارة","CategoryNameEn":"Business and Management","SubCategoryNameAr":"خدمة العملاء","SubCategoryNameEn":"Customer Service","Skills":"How to communicate effectively and professionally with potential clients.,What questions to ask when being approached by a potential client,What to look for in a creative brief,How to consider phases and deliverables of a project,How to consider fee negotiation.,How to read through a contract.","TagNameEn":[],"TagNameAr":[],"guid":"50a106cc-0b1c-4162-bad9-320ce2293587","Fees":49.0,"ID":631,"CategoryID":"1","CountryID":"0","CountryCode":"0","CountryName":"","CourseType":"Online ","SubCategory":"Customer Service","SubCategoryID":1,"CourseTypeID":"2","LanguageID":"2","CourseImageURL":"4d689a7d-67bc-4ca3-8163-2f5c38ef33fe.jpg","PeriodTypeID":"2","PeriodType":"On Demand","StartDate":"","EndDate":"","FeesTypeID":"1","FeesType":"Paid","FeesTypeName":"USD","CreatedDate":"2020-03-11T22:31:28.573","FeesValue":49.0,"FeesUSD":49.0,"FeesUSDDiscounted":49.0,"FeesDiscounted":49.0,"FeesDiscountedPercentage":0.0,"SDate":"2023-06-03T00:54:44.8498244-07:00","EDate":"2023-06-03T00:54:44.8498244-07:00"}

{"CourseNameAr":"أسس خدمة العملاء","CourseNameEn":"Customer Service Foundations","CategoryNameAr":"تجارة و إدارة","CategoryNameEn":"Business and Management","SubCategoryNameAr":"خدمة العملاء","SubCategoryNameEn":"Customer Service","Skills":"Explore how you can use customer surveys to build rapport.,Name three ways you can use active listening to serve your customers more effectively.,Identify the different types of needs that must be addressed in order to solve problems.,Explain the benefits of taking ownership of a problem.","TagNameEn":[],"TagNameAr":[],"guid":"50b10d60-cf72-4154-b5c1-2ec857b831b8","Fees":90.0,"ID":806,"CategoryID":"1","CountryID":"0","CountryCode":"0","CountryName":"","CourseType":"Online ","SubCategory":"Customer Service","SubCategoryID":1,"CourseTypeID":"2","LanguageID":"2","CourseImageURL":"4b5f7898-aeb8-4595-9b62-8fc45786769c.jpg","PeriodTypeID":"2","PeriodType":"On Demand","StartDate":"","EndDate":"","FeesTypeID":"1","FeesType":"Paid","FeesTypeName":"USD","CreatedDate":"2020-04-22T17:47:58.383","FeesValue":90.0,"FeesUSD":24.0,"FeesUSDDiscounted":24.0,"FeesDiscounted":90.0,"FeesDiscountedPercentage":0.0,"SDate":"2023-06-03T00:54:44.9592429-07:00","EDate":"2023-06-03T00:54:44.9592429-07:00"}

{"CourseNameAr":"العمل مع العملاء المستائين","CourseNameEn":"Working with Upset Customers","CategoryNameAr":"تجارة و إدارة","CategoryNameEn":"Business and Management","SubCategoryNameAr":"خدمة العملاء","SubCategoryNameEn":"Customer Service","Skills":"Listening with empathy,Helping the customer be right,Learning from angry customers","TagNameEn":[],"TagNameAr":[],"guid":"59bb55eb-7c9f-4907-bf63-7849bd25343f","Fees":90.0,"ID":807,"CategoryID":"1","CountryID":"0","CountryCode":"0","CountryName":"","CourseType":"Online ","SubCategory":"Customer Service","SubCategoryID":1,"CourseTypeID":"2","LanguageID":"2","CourseImageURL":"0733a662-8571-4149-8f0f-58e88576f0bb.jpg","PeriodTypeID":"2","PeriodType":"On Demand","StartDate":"","EndDate":"","FeesTypeID":"1","FeesType":"Paid","FeesTypeName":"USD","CreatedDate":"2020-04-22T17:58:17.857","FeesValue":90.0,"FeesUSD":24.0,"FeesUSDDiscounted":24.0,"FeesDiscounted":90.0,"FeesDiscountedPercentage":0.0,"SDate":"2023-06-03T00:54:44.9592429-07:00","EDate":"2023-06-03T00:54:44.9592429-07:00"}

{"CourseNameAr":"تقنيات خدمة العملاء المبتكرة","CourseNameEn":"Innovative Customer Service Techniques","CategoryNameAr":"تجارة و إدارة","CategoryNameEn":"Business and Management","SubCategoryNameAr":"خدمة العملاء","SubCategoryNameEn":"Customer Service","Skills":"Identifying the most important need,Using positive language,Making wait time more bearable,Improving powers of observation,Overcoming the illusion of speed,Reducing the negative impact of multitasking","TagNameEn":[],"TagNameAr":[],"guid":"9d535335-8a21-4176-8a8b-194c382e363e","Fees":90.0,"ID":808,"CategoryID":"1","CountryID":"0","CountryCode":"0","CountryName":"","CourseType":"Online ","SubCategory":"Customer Service","SubCategoryID":1,"CourseTypeID":"2","LanguageID":"2","CourseImageURL":"a8d8ab30-8f13-4f6e-9d4a-21d4e851b0ac.jpg","PeriodTypeID":"2","PeriodType":"On Demand","StartDate":"","EndDate":"","FeesTypeID":"1","FeesType":"Paid","FeesTypeName":"USD","CreatedDate":"2020-04-22T18:03:24.813","FeesValue":90.0,"FeesUSD":24.0,"FeesUSDDiscounted":24.0,"FeesDiscounted":90.0,"FeesDiscountedPercentage":0.0,"SDate":"2023-06-03T00:54:44.9592429-07:00","EDate":"2023-06-03T00:54:44.9592429-07:00"}

{"CourseNameAr":"خدمة العملاء عبر الهاتف","CourseNameEn":"Phone-Based Customer Service","CategoryNameAr":"تجارة و إدارة","CategoryNameEn":"Business and Management","SubCategoryNameAr":"خدمة العملاء","SubCategoryNameEn":"Customer Service","Skills":"Developing the perfect phone greeting,Expressing empathy,Managing holds and transfers,De-escalating angry callers","TagNameEn":[],"TagNameAr":[],"guid":"644824ce-6e32-4646-89d3-822a03a89237","Fees":87.99,"ID":809,"CategoryID":"1","CountryID":"0","CountryCode":"0","CountryName":"","CourseType":"Online ","SubCategory":"Customer Service","SubCategoryID":1,"CourseTypeID":"2","LanguageID":"2","CourseImageURL":"ad1ccf1d-e260-425c-85b5-61e9e807f897.jpg","PeriodTypeID":"2","PeriodType":"On Demand","StartDate":"","EndDate":"","FeesTypeID":"1","FeesType":"Paid","FeesTypeName":"USD","CreatedDate":"2020-04-22T23:07:57.893","FeesValue":87.99,"FeesUSD":88.0,"FeesUSDDiscounted":88.0,"FeesDiscounted":88.0,"FeesDiscountedPercentage":0.0,"SDate":"2023-06-03T00:54:44.9592429-07:00","EDate":"2023-06-03T00:54:44.9592429-07:00"}

{"CourseNameAr":"كتابة رسائل بريد إلكتروني لخدمة العملاء","CourseNameEn":"Writing Customer Service Emails","CategoryNameAr":"تجارة و إدارة","CategoryNameEn":"Business and Management","SubCategoryNameAr":"خدمة العملاء","SubCategoryNameEn":"Customer Service","Skills":"Determine what to include in an email response to a customer.,Name three statements that should be included in an apology letter.,List three ways to demonstrate sincerity in a customer service email.,Identify the best way to evaluate and improve customer service emails.","TagNameEn":[],"TagNameAr":[],"guid":"74b169e2-50ac-497f-94b1-90cbe0780d68","Fees":71.0,"ID":810,"CategoryID":"1","CountryID":"0","CountryCode":"0","CountryName":"","CourseType":"Online ","SubCategory":"Customer Service","SubCategoryID":1,"CourseTypeID":"2","LanguageID":"2","CourseImageURL":"75f9c032-a63e-4265-b940-5f7c2b4a4586.jpg","PeriodTypeID":"2","PeriodType":"On Demand","StartDate":"","EndDate":"","FeesTypeID":"1","FeesType":"Paid","FeesTypeName":"USD","CreatedDate":"2020-04-22T23:19:57.93","FeesValue":71.0,"FeesUSD":19.0,"FeesUSDDiscounted":19.0,"FeesDiscounted":71.0,"FeesDiscountedPercentage":0.0,"SDate":"2023-06-03T00:54:44.9592429-07:00","EDate":"2023-06-03T00:54:44.9592429-07:00"}

{"CourseNameAr":"إتقان خدمة العملاء","CourseNameEn":"Customer Service Mastery: Delight Every Customer","CategoryNameAr":"تجارة و إدارة","CategoryNameEn":"Business and Management","SubCategoryNameAr":"خدمة العملاء","SubCategoryNameEn":"Customer Service","Skills":"Creative swiping,Breaking the rules,Nailing the basics,Contact points,Marketing","TagNameEn":[],"TagNameAr":[],"guid":"647aa23f-c77b-4c3f-8d41-b749dec146c8","Fees":0.0,"ID":811,"CategoryID":"1","CountryID":"0","CountryCode":"0","CountryName":"","CourseType":"Online ","SubCategory":"Customer Service","SubCategoryID":1,"CourseTypeID":"2","LanguageID":"2","CourseImageURL":"57dc93b2-765b-4036-a4b6-2d95d43fc5f5.jpg","PeriodTypeID":"2","PeriodType":"On Demand","StartDate":"","EndDate":"","FeesTypeID":"2","FeesType":"Free ","FeesTypeName":"USD","CreatedDate":"2020-04-22T23:28:37.027","FeesValue":0.0,"FeesUSD":0.0,"FeesUSDDiscounted":0.0,"FeesDiscounted":0.0,"FeesDiscountedPercentage":0.0,"SDate":"2023-06-03T00:54:44.9592429-07:00","EDate":"2023-06-03T00:54:44.9592429-07:00"}

{"CourseNameAr":"التعاطف مع محترفي خدمة العملاء","CourseNameEn":"Empathy for Customer Service Professionals","CategoryNameAr":"تجارة و إدارة","CategoryNameEn":"Business and Management","SubCategoryNameAr":"خدمة العملاء","SubCategoryNameEn":"Customer Service","Skills":"Why empathy in customer service matters,Three easy keys to empathy in customer service,Building your empathy quotient,Applying empathy to your customer support toolkit,Using empathy to diffuse anger","TagNameEn":[],"TagNameAr":[],"guid":"370011c3-6328-4306-b5ef-4d84b9d3b730","Fees":90.0,"ID":812,"CategoryID":"1","CountryID":"0","CountryCode":"0","CountryName":"","CourseType":"Online ","SubCategory":"Customer Service","SubCategoryID":1,"CourseTypeID":"2","LanguageID":"2","CourseImageURL":"4ad21f63-5e48-41c0-a1cb-e7d4ff98532d.jpg","PeriodTypeID":"2","PeriodType":"On Demand","StartDate":"","EndDate":"","FeesTypeID":"1","FeesType":"Paid","FeesTypeName":"USD","CreatedDate":"2020-04-22T23:33:25.607","FeesValue":90.0,"FeesUSD":24.0,"FeesUSDDiscounted":24.0,"FeesDiscounted":90.0,"FeesDiscountedPercentage":0.0,"SDate":"2023-06-03T00:54:44.9748417-07:00","EDate":"2023-06-03T00:54:44.9748417-07:00"}

{"CourseNameAr":"خدمة العملاء: إدارة توقعات العملاء","CourseNameEn":"Customer Service: Managing Customer Expectations","CategoryNameAr":"تجارة و إدارة","CategoryNameEn":"Business and Management","SubCategoryNameAr":"خدمة العملاء","SubCategoryNameEn":"Customer Service","Skills":null,"TagNameEn":[],"TagNameAr":[],"guid":"70b34199-31be-4ccf-a480-f0fb506e9905","Fees":0.0,"ID":813,"CategoryID":"1","CountryID":"0","CountryCode":"0","CountryName":"","CourseType":"Online ","SubCategory":"Customer Service","SubCategoryID":1,"CourseTypeID":"2","LanguageID":"2","CourseImageURL":"89c0bfe3-b379-4a21-9398-ccd5b9cba116.jpg","PeriodTypeID":"2","PeriodType":"On Demand","StartDate":"","EndDate":"","FeesTypeID":"2","FeesType":"Free ","FeesTypeName":"USD","CreatedDate":"2020-04-22T23:36:01.327","FeesValue":0.0,"FeesUSD":0.0,"FeesUSDDiscounted":0.0,"FeesDiscounted":0.0,"FeesDiscountedPercentage":0.0,"SDate":"2023-06-03T00:54:44.9748417-07:00","EDate":"2023-06-03T00:54:44.9748417-07:00"}

{"CourseNameAr":"التفكير التصميمي: تجربة العملاء","CourseNameEn":"Design Thinking: Customer Experience","CategoryNameAr":"تجارة و إدارة","CategoryNameEn":"Business and Management","SubCategoryNameAr":"خدمة العملاء","SubCategoryNameEn":"Customer Service","Skills":"What is customer experience (CX)?,Why is customer experience important?,The business value of customer experience,The core components of customer experience","TagNameEn":[],"TagNameAr":[],"guid":"2af58f18-751b-4193-88ea-4d4c92f75afc","Fees":107.0,"ID":1070,"CategoryID":"1","CountryID":"0","CountryCode":"0","CountryName":"","CourseType":"Online ","SubCategory":"Customer Service","SubCategoryID":1,"CourseTypeID":"2","LanguageID":"2","CourseImageURL":"97cbad52-908c-4be1-bfdf-feeb9974afd5.jpg","PeriodTypeID":"2","PeriodType":"On Demand","StartDate":"","EndDate":"","FeesTypeID":"1","FeesType":"Paid","FeesTypeName":"USD","CreatedDate":"2020-05-28T20:34:23.29","FeesValue":107.0,"FeesUSD":29.0,"FeesUSDDiscounted":29.0,"FeesDiscounted":107.0,"FeesDiscountedPercentage":0.0,"SDate":"2023-06-03T00:54:45.0842067-07:00","EDate":"2023-06-03T00:54:45.0842067-07:00"}

{"CourseNameAr":"تواصل مع العملاء عبر الهاتف المحمول","CourseNameEn":"Connect with customers over mobile","CategoryNameAr":"تجارة و إدارة","CategoryNameEn":"Business and Management","SubCategoryNameAr":"خدمة العملاء","SubCategoryNameEn":"Customer Service","Skills":"Learn the differences between mobile sites and apps and develop the most effective mobile SEO and advertising strategies.","TagNameEn":[],"TagNameAr":[],"guid":"0b5eb536-ffde-4451-956c-4364d05e531f","Fees":0.0,"ID":1319,"CategoryID":"1","CountryID":"0","CountryCode":"0","CountryName":"","CourseType":"Online ","SubCategory":"Customer Service","SubCategoryID":1,"CourseTypeID":"2","LanguageID":"2","CourseImageURL":"7507c0ca-e007-4d58-b057-cd1d66a093fb.jpg","PeriodTypeID":"2","PeriodType":"On Demand","StartDate":"","EndDate":"","FeesTypeID":"2","FeesType":"Free ","FeesTypeName":"USD","CreatedDate":"2020-06-22T18:23:49.79","FeesValue":0.0,"FeesUSD":0.0,"FeesUSDDiscounted":0.0,"FeesDiscounted":0.0,"FeesDiscountedPercentage":0.0,"SDate":"2023-06-03T00:54:45.2404501-07:00","EDate":"2023-06-03T00:54:45.2404501-07:00"}

{"CourseNameAr":"فهم احتياجات العملاء والسلوكيات عبر الإنترنت","CourseNameEn":"Understand customers needs and online behaviours","CategoryNameAr":"تجارة و إدارة","CategoryNameEn":"Business and Management","SubCategoryNameAr":"خدمة العملاء","SubCategoryNameEn":"Customer Service","Skills":"In this introduction to Analytics,we'll show you how to collect and analyse user data and turn it into actionable insights.,Learn how to define and track clear goals,segment audiences and analyse data to help improve your online marketing efforts.","TagNameEn":[],"TagNameAr":[],"guid":"f2ea1680-172a-4eea-b7a1-162584d3614a","Fees":0.0,"ID":1321,"CategoryID":"1","CountryID":"0","CountryCode":"0","CountryName":"","CourseType":"Online ","SubCategory":"Customer Service","SubCategoryID":1,"CourseTypeID":"2","LanguageID":"2","CourseImageURL":"31e31596-ca4a-4788-a92f-4fb3baa27774.jpg","PeriodTypeID":"2","PeriodType":"On Demand","StartDate":"","EndDate":"","FeesTypeID":"2","FeesType":"Free ","FeesTypeName":"USD","CreatedDate":"2020-06-22T18:33:37.1","FeesValue":0.0,"FeesUSD":0.0,"FeesUSDDiscounted":0.0,"FeesDiscounted":0.0,"FeesDiscountedPercentage":0.0,"SDate":"2023-06-03T00:54:45.2404501-07:00","EDate":"2023-06-03T00:54:45.2404501-07:00"}

{"CourseNameAr":"تقسيم العملاء والتنقيب","CourseNameEn":"Customer Segmentation and Prospecting","CategoryNameAr":"تجارة و إدارة","CategoryNameEn":"Business and Management","SubCategoryNameAr":"خدمة العملاء","SubCategoryNameEn":"Customer Service","Skills":"ow to talk about yourself and your business,build your personal Sales Trailer and learn how to get into and out of sales conversations quickly and effectively.","TagNameEn":[],"TagNameAr":[],"guid":"6dff91c2-6030-4d96-969d-0cd4c41147fe","Fees":0.0,"ID":1344,"CategoryID":"1","CountryID":"0","CountryCode":"0","CountryName":"","CourseType":"Online ","SubCategory":"Customer Service","SubCategoryID":1,"CourseTypeID":"2","LanguageID":"2","CourseImageURL":"0ff6fc50-e14d-4845-98aa-4e24c4748543.jpg","PeriodTypeID":"2","PeriodType":"On Demand","StartDate":"","EndDate":"","FeesTypeID":"2","FeesType":"Free ","FeesTypeName":"USD","CreatedDate":"2020-06-25T16:48:08.927","FeesValue":0.0,"FeesUSD":0.0,"FeesUSDDiscounted":0.0,"FeesDiscounted":0.0,"FeesDiscountedPercentage":0.0,"SDate":"2023-06-03T00:54:45.2404501-07:00","EDate":"2023-06-03T00:54:45.2404501-07:00"}

{"CourseNameAr":"تواصل وتعاون في أي مكان باستخدام الأدوات الرقمية","CourseNameEn":"Connect and Collaborate Anywhere with Digital Tools","CategoryNameAr":"تجارة و إدارة","CategoryNameEn":"Business and Management","SubCategoryNameAr":"خدمة العملاء","SubCategoryNameEn":"Customer Service","Skills":"Choose a Digital Skill to Learn and Teach,Create and Send a Calendar Invite,Use Google Hangouts to Teach Your New Digital Skill,Connect and Collaborate From Anywhere with Digital Tools Wrap-Up","TagNameEn":[],"TagNameAr":[],"guid":"91eb7746-a814-45f5-80c3-b049d9147e74","Fees":0.0,"ID":1443,"CategoryID":"1","CountryID":"0","CountryCode":"0","CountryName":"","CourseType":"Online ","SubCategory":"Customer Service","SubCategoryID":1,"CourseTypeID":"2","LanguageID":"2","CourseImageURL":"0f578a82-0572-4920-b07a-d4a3f3fd2f7e.jpg","PeriodTypeID":"2","PeriodType":"On Demand","StartDate":"","EndDate":"","FeesTypeID":"2","FeesType":"Free ","FeesTypeName":"USD","CreatedDate":"2020-07-07T19:29:04.11","FeesValue":0.0,"FeesUSD":0.0,"FeesUSDDiscounted":0.0,"FeesDiscounted":0.0,"FeesDiscountedPercentage":0.0,"SDate":"2023-06-03T00:54:45.2717186-07:00","EDate":"2023-06-03T00:54:45.2717186-07:00"}

{"CourseNameAr":"قيادة فريق خدمة العملاء","CourseNameEn":"Leading a Customer Service Team","CategoryNameAr":"تجارة و إدارة","CategoryNameEn":"Business and Management","SubCategoryNameAr":"خدمة العملاء","SubCategoryNameEn":"Customer Service","Skills":"One-on-one meetings,Skip-level meetings,Leadership: What gets measured gets done","TagNameEn":[],"TagNameAr":[],"guid":"5993d8eb-5325-4e26-b4fb-35d5e5bb4e24","Fees":90.0,"ID":1479,"CategoryID":"1","CountryID":"0","CountryCode":"0","CountryName":"","CourseType":"Online ","SubCategory":"Customer Service","SubCategoryID":1,"CourseTypeID":"2","LanguageID":"2","CourseImageURL":"4812f933-a346-4f13-bbf7-c7d7725e2ba5.jpg","PeriodTypeID":"2","PeriodType":"On Demand","StartDate":"","EndDate":"","FeesTypeID":"1","FeesType":"Paid","FeesTypeName":"USD","CreatedDate":"2020-07-12T17:51:56.937","FeesValue":90.0,"FeesUSD":24.0,"FeesUSDDiscounted":24.0,"FeesDiscounted":90.0,"FeesDiscountedPercentage":0.0,"SDate":"2023-06-03T00:54:45.2873602-07:00","EDate":"2023-06-03T00:54:45.2873602-07:00"}

{"CourseNameAr":"توصيل الأخبار السيئة إلى العميل","CourseNameEn":"Delivering Bad News to a Customer","CategoryNameAr":"تجارة و إدارة","CategoryNameEn":"Business and Management","SubCategoryNameAr":"خدمة العملاء","SubCategoryNameEn":"Customer Service","Skills":"Communicating clearly,Acknowledging the customer's concerns,Being open to additional questions","TagNameEn":[],"TagNameAr":[],"guid":"ec2b7d92-f4c3-49ba-8e8b-a44716a3fce9","Fees":23.99,"ID":1480,"CategoryID":"1","CountryID":"0","CountryCode":"0","CountryName":"","CourseType":"Online ","SubCategory":"Customer Service","SubCategoryID":1,"CourseTypeID":"2","LanguageID":"2","CourseImageURL":"5ce9f791-6785-41a6-9dc6-14ebe86a1c0c.jpg","PeriodTypeID":"2","PeriodType":"On Demand","StartDate":"","EndDate":"","FeesTypeID":"1","FeesType":"Paid","FeesTypeName":"USD","CreatedDate":"2020-07-12T17:56:56.327","FeesValue":23.99,"FeesUSD":90.0,"FeesUSDDiscounted":90.0,"FeesDiscounted":90.0,"FeesDiscountedPercentage":0.0,"SDate":"2023-06-03T00:54:45.2873602-07:00","EDate":"2023-06-03T00:54:45.2873602-07:00"}

{"CourseNameAr":"دبلوم في إدارة الخدمات","CourseNameEn":"Diploma in Services Management","CategoryNameAr":"تجارة و إدارة","CategoryNameEn":"Business and Management","SubCategoryNameAr":"خدمة العملاء","SubCategoryNameEn":"Customer Service","Skills":"Describe the four categories of services,List the 7 P's of service marketing,Explain service dimensions: Intangibility, Heterogeneity and Inseparability,Describe how to develop service blueprints","TagNameEn":[],"TagNameAr":[],"guid":"2686c993-f056-4092-8bae-ffbda9d488eb","Fees":0.0,"ID":1636,"CategoryID":"1","CountryID":"0","CountryCode":"0","CountryName":"","CourseType":"Online ","SubCategory":"Customer Service","SubCategoryID":1,"CourseTypeID":"2","LanguageID":"2","CourseImageURL":"d2c73e46-083e-40a0-92d1-652f711a7815.jpg","PeriodTypeID":"2","PeriodType":"On Demand","StartDate":"","EndDate":"","FeesTypeID":"2","FeesType":"Free ","FeesTypeName":"USD","CreatedDate":"2020-08-11T18:43:06.677","FeesValue":0.0,"FeesUSD":0.0,"FeesUSDDiscounted":0.0,"FeesDiscounted":0.0,"FeesDiscountedPercentage":0.0,"SDate":"2023-06-03T00:54:45.3185818-07:00","EDate":"2023-06-03T00:54:45.3185818-07:00"}

{"CourseNameAr":"تجربة العملاء: رسم الخرائط","CourseNameEn":"Customer Experience: Journey Mapping","CategoryNameAr":"تجارة و إدارة","CategoryNameEn":"Business and Management","SubCategoryNameAr":"خدمة العملاء","SubCategoryNameEn":"Customer Service","Skills":"Explain the characteristics of a customer journey map.,Identify the group of people best suited to validate the findings of a customer journey map and to get additional input.,Summarize the importance of touchpoints when creating a customer journey map.,List the steps in the process of building a customer journey map.,Recognize examples of “moments of truth.”","TagNameEn":[],"TagNameAr":[],"guid":"d38dea16-0fd8-42da-a8fe-23de8a6c50af","Fees":28.52,"ID":1689,"CategoryID":"1","CountryID":"0","CountryCode":"0","CountryName":"","CourseType":"Online ","SubCategory":"Customer Service","SubCategoryID":1,"CourseTypeID":"2","LanguageID":"2","CourseImageURL":"646957ed-e697-45cd-bb78-ca7d2a75193a.jpg","PeriodTypeID":"2","PeriodType":"On Demand","StartDate":"","EndDate":"","FeesTypeID":"1","FeesType":"Paid","FeesTypeName":"USD","CreatedDate":"2020-08-26T19:36:11.637","FeesValue":28.52,"FeesUSD":29.0,"FeesUSDDiscounted":29.0,"FeesDiscounted":107.0,"FeesDiscountedPercentage":0.0,"SDate":"2023-06-03T00:54:45.3498369-07:00","EDate":"2023-06-03T00:54:45.3498369-07:00"}

{"CourseNameAr":"كيف تحصل على خدمة عملاء رائعة","CourseNameEn":"How to Get Great Customer Service","CategoryNameAr":"تجارة و إدارة","CategoryNameEn":"Business and Management","SubCategoryNameAr":"خدمة العملاء","SubCategoryNameEn":"Customer Service","Skills":"List three factors to consider when choosing the best service channel.,Identify the fundamental skill that is the basis for the “Make Their Day” exercise.,Name one thing a customer should not do after making a mistake.","TagNameEn":[],"TagNameAr":[],"guid":"3c9dfb78-a2b9-4d01-b7f4-c9480c1f8c82","Fees":0.0,"ID":1743,"CategoryID":"1","CountryID":"0","CountryCode":"0","CountryName":"","CourseType":"Online ","SubCategory":"Customer Service","SubCategoryID":1,"CourseTypeID":"2","LanguageID":"2","CourseImageURL":"58013344-c29a-4ee2-a140-f53d0d66d321.jpg","PeriodTypeID":"2","PeriodType":"On Demand","StartDate":"","EndDate":"","FeesTypeID":"2","FeesType":"Free ","FeesTypeName":"USD","CreatedDate":"2020-09-06T20:08:05.427","FeesValue":0.0,"FeesUSD":0.0,"FeesUSDDiscounted":0.0,"FeesDiscounted":0.0,"FeesDiscountedPercentage":0.0,"SDate":"2023-06-03T00:54:45.3654635-07:00","EDate":"2023-06-03T00:54:45.3654635-07:00"}

{"CourseNameAr":"خدمة IT مكتب: العملاء أساسيات الخدمة","CourseNameEn":"IT Service Desk: Customer Service Fundamentals","CategoryNameAr":"تجارة و إدارة","CategoryNameEn":"Business and Management","SubCategoryNameAr":"خدمة العملاء","SubCategoryNameEn":"Customer Service","Skills":"Identify how to use close-ended questions in the investigation and diagnosis phase of a customer service call.,Determine how to use open-ended questions in the investigation and diagnosis phase of a customer service call.,Examine how to utilize probing questions in the investigation and diagnosis phase of a customer service call.,Recognize the elements of a resolution process.","TagNameEn":[],"TagNameAr":[],"guid":"9fa77339-025f-4718-9ca2-4a8db5bcc0f9","Fees":90.0,"ID":1744,"CategoryID":"1","CountryID":"0","CountryCode":"0","CountryName":"","CourseType":"Online ","SubCategory":"Customer Service","SubCategoryID":1,"CourseTypeID":"2","LanguageID":"2","CourseImageURL":"055c2881-aa50-4da1-a431-167f27dfdd77.jpg","PeriodTypeID":"2","PeriodType":"On Demand","StartDate":"","EndDate":"","FeesTypeID":"1","FeesType":"Paid","FeesTypeName":"USD","CreatedDate":"2020-09-06T20:15:21.087","FeesValue":90.0,"FeesUSD":90.0,"FeesUSDDiscounted":90.0,"FeesDiscounted":90.0,"FeesDiscountedPercentage":0.0,"SDate":"2023-06-03T00:54:45.3654635-07:00","EDate":"2023-06-03T00:54:45.3654635-07:00"}

{"CourseNameAr":"استراتيجية خدمة العملاء","CourseNameEn":"Customer Service Strategy","CategoryNameAr":"تجارة و إدارة","CategoryNameEn":"Business and Management","SubCategoryNameAr":"خدمة العملاء","SubCategoryNameEn":"Customer Service","Skills":"What is customer service strategy?~Identifying customer expectations~Strategic planning~Investing in skills, leaders, and technology~Encouraging innovation","TagNameEn":[],"TagNameAr":[],"guid":"b4ab6bb7-fff8-49fb-9134-f8caab73bbf3","Fees":107.0,"ID":1920,"CategoryID":"1","CountryID":"0","CountryCode":"0","CountryName":"","CourseType":"Online ","SubCategory":"Customer Service","SubCategoryID":1,"CourseTypeID":"2","LanguageID":"2","CourseImageURL":"464ccc85-f745-49d0-ae0c-5b4066eae3d5.jpeg","PeriodTypeID":"2","PeriodType":"On Demand","StartDate":"","EndDate":"","FeesTypeID":"1","FeesType":"Paid","FeesTypeName":"USD","CreatedDate":"2020-10-28T17:50:48.65","FeesValue":107.0,"FeesUSD":107.0,"FeesUSDDiscounted":107.0,"FeesDiscounted":107.0,"FeesDiscountedPercentage":0.0,"SDate":"2023-06-03T00:54:45.4748673-07:00","EDate":"2023-06-03T00:54:45.4748673-07:00"}

{"CourseNameAr":"الإعلان الأصلي: الوصول إلى المزيد من العملاء مع Taboola","CourseNameEn":"Native Advertising: Reach More Customers With Taboola","CategoryNameAr":"تجارة و إدارة","CategoryNameEn":"Business and Management","SubCategoryNameAr":"خدمة العملاء","SubCategoryNameEn":"Customer Service","Skills":"Getting Started with Native Advertising~Content Best Practices~Content Policy~Tracking Your Success","TagNameEn":[],"TagNameAr":[],"guid":"7ccb0fca-1596-4faa-99b1-6c2de7194733","Fees":32.0,"ID":1969,"CategoryID":"1","CountryID":"0","CountryCode":"0","CountryName":"","CourseType":"Online ","SubCategory":"Customer Service","SubCategoryID":1,"CourseTypeID":"2","LanguageID":"2","CourseImageURL":"5c54ae24-b155-40f3-acec-ef250de0db55.jpeg","PeriodTypeID":"2","PeriodType":"On Demand","StartDate":"","EndDate":"","FeesTypeID":"1","FeesType":"Paid","FeesTypeName":"USD","CreatedDate":"2020-11-20T13:26:06.683","FeesValue":32.0,"FeesUSD":32.0,"FeesUSDDiscounted":32.0,"FeesDiscounted":32.0,"FeesDiscountedPercentage":0.0,"SDate":"2023-06-03T00:54:45.5217194-07:00","EDate":"2023-06-03T00:54:45.5217194-07:00"}

{"CourseNameAr":"خدمة العملاء: أساسيات المهارات الشخصية","CourseNameEn":"Customer Service: Soft Skills Fundamentals","CategoryNameAr":"تجارة و إدارة","CategoryNameEn":"Business and Management","SubCategoryNameAr":"خدمة العملاء","SubCategoryNameEn":"Customer Service","Skills":"How to take care of yourself while taking care of others~How to be personable even when you're not there in person~How to really listen to customers, not just hear their problems","TagNameEn":[],"TagNameAr":[],"guid":"bba9beec-ce2a-4054-b63e-11f8013bc651","Fees":70.0,"ID":3250,"CategoryID":"1","CountryID":"0","CountryCode":"0","CountryName":"","CourseType":"Online ","SubCategory":"Customer Service","SubCategoryID":1,"CourseTypeID":"2","LanguageID":"2","CourseImageURL":"6e15873f-1c76-48b3-81f4-74d405ac5f8f.jpeg","PeriodTypeID":"2","PeriodType":"On Demand","StartDate":"","EndDate":"","FeesTypeID":"1","FeesType":"Paid","FeesTypeName":"USD","CreatedDate":"2021-09-26T21:27:18.027","FeesValue":70.0,"FeesUSD":70.0,"FeesUSDDiscounted":70.0,"FeesDiscounted":70.0,"FeesDiscountedPercentage":0.0,"SDate":"2023-06-03T00:54:45.6936136-07:00","EDate":"2023-06-03T00:54:45.6936136-07:00"}

{"CourseNameAr":"إدارة علاقات العملاء في خدمات الأعمال","CourseNameEn":"Customer Relationship Management in Business Services","CategoryNameAr":"تجارة و إدارة","CategoryNameEn":"Business and Management","SubCategoryNameAr":"خدمة العملاء","SubCategoryNameEn":"Customer Service","Skills":"Explain variations in demand relative to capacity.~Explain different types of waiting lines and how they operate.~Describe consumer behaviour and managing services.~Describe managing customer perceptions of risk.","TagNameEn":[],"TagNameAr":[],"guid":"3b89c169-f67b-475a-b513-634b8446bdea","Fees":0.0,"ID":3264,"CategoryID":"1","CountryID":"0","CountryCode":"0","CountryName":"","CourseType":"Online ","SubCategory":"Customer Service","SubCategoryID":1,"CourseTypeID":"2","LanguageID":"2","CourseImageURL":"05ee2d17-a786-4d14-99f9-09cc546f61f2.jpeg","PeriodTypeID":"2","PeriodType":"On Demand","StartDate":"","EndDate":"","FeesTypeID":"2","FeesType":"Free ","FeesTypeName":"USD","CreatedDate":"2021-10-06T23:12:42.43","FeesValue":0.0,"FeesUSD":0.0,"FeesUSDDiscounted":0.0,"FeesDiscounted":0.0,"FeesDiscountedPercentage":0.0,"SDate":"2023-06-03T00:54:45.6936136-07:00","EDate":"2023-06-03T00:54:45.6936136-07:00"}