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On Demand
22 Courses (Select up to 3 courses to compare)
 
{"CourseNameAr":"خدمة العملاء: أساسيات التعامل مع الزبائن","CourseNameEn":"Customer Service: How to Deal with Consumers","CategoryNameAr":"تجارة و إدارة","CategoryNameEn":"Business and Management","SubCategoryNameAr":"خدمة العملاء","SubCategoryNameEn":"Customer Service","Skills":"Effective communication skills to deal with customers,Adequate behavior with customers,Communication techniques,Advertising techniques,Customer Satisfaction Techniques,Customer understanding methodologies","TagNameEn":[],"TagNameAr":[],"guid":"b9c6cc78-1836-42a1-b8d7-0e2885b64d7b","Fees":0.0,"ID":338,"CategoryID":"1","CountryID":"0","CountryCode":"0","CountryName":"","CourseType":"Online ","SubCategory":"Customer Service","SubCategoryID":1,"CourseTypeID":"2","LanguageID":"1","CourseImageURL":"15b57ac4-6b36-4e27-9ed1-74fe281bddd9.png","PeriodTypeID":"2","PeriodType":"On Demand","StartDate":"","EndDate":"","FeesTypeID":"2","FeesType":"Free ","FeesTypeName":"USD","CreatedDate":"2020-01-22T19:05:58.047","FeesValue":0.0,"FeesUSD":0.0,"FeesUSDDiscounted":0.0,"FeesDiscounted":0.0,"FeesDiscountedPercentage":0.0,"SDate":"2021-02-26T05:37:38.2642784-07:00","EDate":"2021-02-26T05:37:38.2642784-07:00"}
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Customer Service: How to Deal with Consumers


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Free

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{"CourseNameAr":"العمل بنجاح مع العملاء: فصل للرسامين والمصممين","CourseNameEn":"Working Successfully with Clients: A Class for Illustrators and Designers","CategoryNameAr":"تجارة و إدارة","CategoryNameEn":"Business and Management","SubCategoryNameAr":"خدمة العملاء","SubCategoryNameEn":"Customer Service","Skills":"How to communicate effectively and professionally with potential clients.,What questions to ask when being approached by a potential client,What to look for in a creative brief,How to consider phases and deliverables of a project,How to consider fee negotiation.,How to read through a contract.","TagNameEn":[],"TagNameAr":[],"guid":"50a106cc-0b1c-4162-bad9-320ce2293587","Fees":13.06,"ID":631,"CategoryID":"1","CountryID":"0","CountryCode":"0","CountryName":"","CourseType":"Online ","SubCategory":"Customer Service","SubCategoryID":1,"CourseTypeID":"2","LanguageID":"2","CourseImageURL":"4d689a7d-67bc-4ca3-8163-2f5c38ef33fe.jpg","PeriodTypeID":"2","PeriodType":"On Demand","StartDate":"","EndDate":"","FeesTypeID":"1","FeesType":"Paid","FeesTypeName":"USD","CreatedDate":"2020-03-11T22:31:28.573","FeesValue":13.06,"FeesUSD":49.0,"FeesUSDDiscounted":49.0,"FeesDiscounted":49.0,"FeesDiscountedPercentage":0.0,"SDate":"2021-02-26T05:37:38.4049125-07:00","EDate":"2021-02-26T05:37:38.4049125-07:00"}
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Working Successfully with Clients: A Class for Illustrators and Designers


On Demand
49 USD

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{"CourseNameAr":"أسس خدمة العملاء","CourseNameEn":"Customer Service Foundations","CategoryNameAr":"تجارة و إدارة","CategoryNameEn":"Business and Management","SubCategoryNameAr":"خدمة العملاء","SubCategoryNameEn":"Customer Service","Skills":"Explore how you can use customer surveys to build rapport.,Name three ways you can use active listening to serve your customers more effectively.,Identify the different types of needs that must be addressed in order to solve problems.,Explain the benefits of taking ownership of a problem.","TagNameEn":[],"TagNameAr":[],"guid":"50b10d60-cf72-4154-b5c1-2ec857b831b8","Fees":0.0,"ID":806,"CategoryID":"1","CountryID":"0","CountryCode":"0","CountryName":"","CourseType":"Online ","SubCategory":"Customer Service","SubCategoryID":1,"CourseTypeID":"2","LanguageID":"2","CourseImageURL":"4b5f7898-aeb8-4595-9b62-8fc45786769c.jpg","PeriodTypeID":"2","PeriodType":"On Demand","StartDate":"","EndDate":"","FeesTypeID":"2","FeesType":"Free ","FeesTypeName":"USD","CreatedDate":"2020-04-22T17:47:58.383","FeesValue":0.0,"FeesUSD":0.0,"FeesUSDDiscounted":0.0,"FeesDiscounted":0.0,"FeesDiscountedPercentage":0.0,"SDate":"2021-02-26T05:37:38.5010333-07:00","EDate":"2021-02-26T05:37:38.5010333-07:00"}
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Customer Service Foundations


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Free

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{"CourseNameAr":"العمل مع العملاء المستائين","CourseNameEn":"Working with Upset Customers","CategoryNameAr":"تجارة و إدارة","CategoryNameEn":"Business and Management","SubCategoryNameAr":"خدمة العملاء","SubCategoryNameEn":"Customer Service","Skills":"Listening with empathy,Helping the customer be right,Learning from angry customers","TagNameEn":[],"TagNameAr":[],"guid":"59bb55eb-7c9f-4907-bf63-7849bd25343f","Fees":23.99,"ID":807,"CategoryID":"1","CountryID":"0","CountryCode":"0","CountryName":"","CourseType":"Online ","SubCategory":"Customer Service","SubCategoryID":1,"CourseTypeID":"2","LanguageID":"2","CourseImageURL":"0733a662-8571-4149-8f0f-58e88576f0bb.jpg","PeriodTypeID":"2","PeriodType":"On Demand","StartDate":"","EndDate":"","FeesTypeID":"1","FeesType":"Paid","FeesTypeName":"USD","CreatedDate":"2020-04-22T17:58:17.857","FeesValue":23.99,"FeesUSD":24.0,"FeesUSDDiscounted":24.0,"FeesDiscounted":90.0,"FeesDiscountedPercentage":0.0,"SDate":"2021-02-26T05:37:38.5010333-07:00","EDate":"2021-02-26T05:37:38.5010333-07:00"}
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Working with Upset Customers


On Demand
24 USD

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{"CourseNameAr":"تقنيات خدمة العملاء المبتكرة","CourseNameEn":"Innovative Customer Service Techniques","CategoryNameAr":"تجارة و إدارة","CategoryNameEn":"Business and Management","SubCategoryNameAr":"خدمة العملاء","SubCategoryNameEn":"Customer Service","Skills":"Identifying the most important need,Using positive language,Making wait time more bearable,Improving powers of observation,Overcoming the illusion of speed,Reducing the negative impact of multitasking","TagNameEn":[],"TagNameAr":[],"guid":"9d535335-8a21-4176-8a8b-194c382e363e","Fees":23.99,"ID":808,"CategoryID":"1","CountryID":"0","CountryCode":"0","CountryName":"","CourseType":"Online ","SubCategory":"Customer Service","SubCategoryID":1,"CourseTypeID":"2","LanguageID":"2","CourseImageURL":"a8d8ab30-8f13-4f6e-9d4a-21d4e851b0ac.jpg","PeriodTypeID":"2","PeriodType":"On Demand","StartDate":"","EndDate":"","FeesTypeID":"1","FeesType":"Paid","FeesTypeName":"USD","CreatedDate":"2020-04-22T18:03:24.813","FeesValue":23.99,"FeesUSD":24.0,"FeesUSDDiscounted":24.0,"FeesDiscounted":90.0,"FeesDiscountedPercentage":0.0,"SDate":"2021-02-26T05:37:38.5010333-07:00","EDate":"2021-02-26T05:37:38.5010333-07:00"}
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Innovative Customer Service Techniques


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24 USD

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{"CourseNameAr":"كتابة رسائل بريد إلكتروني لخدمة العملاء","CourseNameEn":"Writing Customer Service Emails","CategoryNameAr":"تجارة و إدارة","CategoryNameEn":"Business and Management","SubCategoryNameAr":"خدمة العملاء","SubCategoryNameEn":"Customer Service","Skills":"Determine what to include in an email response to a customer.,Name three statements that should be included in an apology letter.,List three ways to demonstrate sincerity in a customer service email.,Identify the best way to evaluate and improve customer service emails.","TagNameEn":[],"TagNameAr":[],"guid":"74b169e2-50ac-497f-94b1-90cbe0780d68","Fees":71.0,"ID":810,"CategoryID":"1","CountryID":"0","CountryCode":"0","CountryName":"","CourseType":"Online ","SubCategory":"Customer Service","SubCategoryID":1,"CourseTypeID":"2","LanguageID":"2","CourseImageURL":"75f9c032-a63e-4265-b940-5f7c2b4a4586.jpg","PeriodTypeID":"2","PeriodType":"On Demand","StartDate":"","EndDate":"","FeesTypeID":"1","FeesType":"Paid","FeesTypeName":"USD","CreatedDate":"2020-04-22T23:19:57.93","FeesValue":71.0,"FeesUSD":19.0,"FeesUSDDiscounted":19.0,"FeesDiscounted":71.0,"FeesDiscountedPercentage":0.0,"SDate":"2021-02-26T05:37:38.5010333-07:00","EDate":"2021-02-26T05:37:38.5010333-07:00"}
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Writing Customer Service Emails


On Demand
19 USD

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{"CourseNameAr":"إتقان خدمة العملاء","CourseNameEn":"Customer Service Mastery: Delight Every Customer","CategoryNameAr":"تجارة و إدارة","CategoryNameEn":"Business and Management","SubCategoryNameAr":"خدمة العملاء","SubCategoryNameEn":"Customer Service","Skills":"Creative swiping,Breaking the rules,Nailing the basics,Contact points,Marketing","TagNameEn":[],"TagNameAr":[],"guid":"647aa23f-c77b-4c3f-8d41-b749dec146c8","Fees":0.0,"ID":811,"CategoryID":"1","CountryID":"0","CountryCode":"0","CountryName":"","CourseType":"Online ","SubCategory":"Customer Service","SubCategoryID":1,"CourseTypeID":"2","LanguageID":"2","CourseImageURL":"57dc93b2-765b-4036-a4b6-2d95d43fc5f5.jpg","PeriodTypeID":"2","PeriodType":"On Demand","StartDate":"","EndDate":"","FeesTypeID":"2","FeesType":"Free ","FeesTypeName":"USD","CreatedDate":"2020-04-22T23:28:37.027","FeesValue":0.0,"FeesUSD":0.0,"FeesUSDDiscounted":0.0,"FeesDiscounted":0.0,"FeesDiscountedPercentage":0.0,"SDate":"2021-02-26T05:37:38.5010333-07:00","EDate":"2021-02-26T05:37:38.5010333-07:00"}
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Customer Service Mastery: Delight Every Customer


On Demand
Free

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{"CourseNameAr":"خدمة العملاء: إدارة توقعات العملاء","CourseNameEn":"Customer Service: Managing Customer Expectations","CategoryNameAr":"تجارة و إدارة","CategoryNameEn":"Business and Management","SubCategoryNameAr":"خدمة العملاء","SubCategoryNameEn":"Customer Service","Skills":null,"TagNameEn":[],"TagNameAr":[],"guid":"70b34199-31be-4ccf-a480-f0fb506e9905","Fees":0.0,"ID":813,"CategoryID":"1","CountryID":"0","CountryCode":"0","CountryName":"","CourseType":"Online ","SubCategory":"Customer Service","SubCategoryID":1,"CourseTypeID":"2","LanguageID":"2","CourseImageURL":"89c0bfe3-b379-4a21-9398-ccd5b9cba116.jpg","PeriodTypeID":"2","PeriodType":"On Demand","StartDate":"","EndDate":"","FeesTypeID":"2","FeesType":"Free ","FeesTypeName":"USD","CreatedDate":"2020-04-22T23:36:01.327","FeesValue":0.0,"FeesUSD":0.0,"FeesUSDDiscounted":0.0,"FeesDiscounted":0.0,"FeesDiscountedPercentage":0.0,"SDate":"2021-02-26T05:37:38.5010333-07:00","EDate":"2021-02-26T05:37:38.5010333-07:00"}
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Customer Service: Managing Customer Expectations


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Free

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{"CourseNameAr":"التفكير التصميمي: تجربة العملاء","CourseNameEn":"Design Thinking: Customer Experience","CategoryNameAr":"تجارة و إدارة","CategoryNameEn":"Business and Management","SubCategoryNameAr":"خدمة العملاء","SubCategoryNameEn":"Customer Service","Skills":"What is customer experience (CX)?,Why is customer experience important?,The business value of customer experience,The core components of customer experience","TagNameEn":[],"TagNameAr":[],"guid":"2af58f18-751b-4193-88ea-4d4c92f75afc","Fees":2.66,"ID":1070,"CategoryID":"1","CountryID":"0","CountryCode":"0","CountryName":"","CourseType":"Online ","SubCategory":"Customer Service","SubCategoryID":1,"CourseTypeID":"2","LanguageID":"2","CourseImageURL":"97cbad52-908c-4be1-bfdf-feeb9974afd5.jpg","PeriodTypeID":"2","PeriodType":"On Demand","StartDate":"","EndDate":"","FeesTypeID":"1","FeesType":"Paid","FeesTypeName":"USD","CreatedDate":"2020-05-28T20:34:23.29","FeesValue":2.66,"FeesUSD":10.0,"FeesUSDDiscounted":10.0,"FeesDiscounted":10.0,"FeesDiscountedPercentage":0.0,"SDate":"2021-02-26T05:37:38.6236603-07:00","EDate":"2021-02-26T05:37:38.6236603-07:00"}
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Design Thinking: Customer Experience


On Demand
10 USD

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{"CourseNameAr":"تواصل مع العملاء عبر الهاتف المحمول","CourseNameEn":"Connect with customers over mobile","CategoryNameAr":"تجارة و إدارة","CategoryNameEn":"Business and Management","SubCategoryNameAr":"خدمة العملاء","SubCategoryNameEn":"Customer Service","Skills":"Learn the differences between mobile sites and apps and develop the most effective mobile SEO and advertising strategies.","TagNameEn":[],"TagNameAr":[],"guid":"0b5eb536-ffde-4451-956c-4364d05e531f","Fees":0.0,"ID":1319,"CategoryID":"1","CountryID":"0","CountryCode":"0","CountryName":"","CourseType":"Online ","SubCategory":"Customer Service","SubCategoryID":1,"CourseTypeID":"2","LanguageID":"2","CourseImageURL":"7507c0ca-e007-4d58-b057-cd1d66a093fb.jpg","PeriodTypeID":"2","PeriodType":"On Demand","StartDate":"","EndDate":"","FeesTypeID":"2","FeesType":"Free ","FeesTypeName":"USD","CreatedDate":"2020-06-22T18:23:49.79","FeesValue":0.0,"FeesUSD":0.0,"FeesUSDDiscounted":0.0,"FeesDiscounted":0.0,"FeesDiscountedPercentage":0.0,"SDate":"2021-02-26T05:37:38.7642718-07:00","EDate":"2021-02-26T05:37:38.7642718-07:00"}
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Connect with customers over mobile


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Free

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{"CourseNameAr":"فهم احتياجات العملاء والسلوكيات عبر الإنترنت","CourseNameEn":"Understand customers needs and online behaviours","CategoryNameAr":"تجارة و إدارة","CategoryNameEn":"Business and Management","SubCategoryNameAr":"خدمة العملاء","SubCategoryNameEn":"Customer Service","Skills":"In this introduction to Analytics,we'll show you how to collect and analyse user data and turn it into actionable insights.,Learn how to define and track clear goals,segment audiences and analyse data to help improve your online marketing efforts.","TagNameEn":[],"TagNameAr":[],"guid":"f2ea1680-172a-4eea-b7a1-162584d3614a","Fees":0.0,"ID":1321,"CategoryID":"1","CountryID":"0","CountryCode":"0","CountryName":"","CourseType":"Online ","SubCategory":"Customer Service","SubCategoryID":1,"CourseTypeID":"2","LanguageID":"2","CourseImageURL":"31e31596-ca4a-4788-a92f-4fb3baa27774.jpg","PeriodTypeID":"2","PeriodType":"On Demand","StartDate":"","EndDate":"","FeesTypeID":"2","FeesType":"Free ","FeesTypeName":"USD","CreatedDate":"2020-06-22T18:33:37.1","FeesValue":0.0,"FeesUSD":0.0,"FeesUSDDiscounted":0.0,"FeesDiscounted":0.0,"FeesDiscountedPercentage":0.0,"SDate":"2021-02-26T05:37:38.7642718-07:00","EDate":"2021-02-26T05:37:38.7642718-07:00"}
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Understand customers needs and online behaviours


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Free

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{"CourseNameAr":"تقسيم العملاء والتنقيب","CourseNameEn":"Customer Segmentation and Prospecting","CategoryNameAr":"تجارة و إدارة","CategoryNameEn":"Business and Management","SubCategoryNameAr":"خدمة العملاء","SubCategoryNameEn":"Customer Service","Skills":"ow to talk about yourself and your business,build your personal Sales Trailer and learn how to get into and out of sales conversations quickly and effectively.","TagNameEn":[],"TagNameAr":[],"guid":"6dff91c2-6030-4d96-969d-0cd4c41147fe","Fees":0.0,"ID":1344,"CategoryID":"1","CountryID":"0","CountryCode":"0","CountryName":"","CourseType":"Online ","SubCategory":"Customer Service","SubCategoryID":1,"CourseTypeID":"2","LanguageID":"2","CourseImageURL":"0ff6fc50-e14d-4845-98aa-4e24c4748543.jpg","PeriodTypeID":"2","PeriodType":"On Demand","StartDate":"","EndDate":"","FeesTypeID":"2","FeesType":"Free ","FeesTypeName":"USD","CreatedDate":"2020-06-25T16:48:08.927","FeesValue":0.0,"FeesUSD":0.0,"FeesUSDDiscounted":0.0,"FeesDiscounted":0.0,"FeesDiscountedPercentage":0.0,"SDate":"2021-02-26T05:37:38.7642718-07:00","EDate":"2021-02-26T05:37:38.7642718-07:00"}
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Customer Segmentation and Prospecting


On Demand
Free

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{"CourseNameAr":"تواصل وتعاون في أي مكان باستخدام الأدوات الرقمية","CourseNameEn":"Connect and Collaborate Anywhere with Digital Tools","CategoryNameAr":"تجارة و إدارة","CategoryNameEn":"Business and Management","SubCategoryNameAr":"خدمة العملاء","SubCategoryNameEn":"Customer Service","Skills":"Choose a Digital Skill to Learn and Teach,Create and Send a Calendar Invite,Use Google Hangouts to Teach Your New Digital Skill,Connect and Collaborate From Anywhere with Digital Tools Wrap-Up","TagNameEn":[],"TagNameAr":[],"guid":"91eb7746-a814-45f5-80c3-b049d9147e74","Fees":0.0,"ID":1443,"CategoryID":"1","CountryID":"0","CountryCode":"0","CountryName":"","CourseType":"Online ","SubCategory":"Customer Service","SubCategoryID":1,"CourseTypeID":"2","LanguageID":"2","CourseImageURL":"0f578a82-0572-4920-b07a-d4a3f3fd2f7e.jpg","PeriodTypeID":"2","PeriodType":"On Demand","StartDate":"","EndDate":"","FeesTypeID":"2","FeesType":"Free ","FeesTypeName":"USD","CreatedDate":"2020-07-07T19:29:04.11","FeesValue":0.0,"FeesUSD":0.0,"FeesUSDDiscounted":0.0,"FeesDiscounted":0.0,"FeesDiscountedPercentage":0.0,"SDate":"2021-02-26T05:37:38.7955017-07:00","EDate":"2021-02-26T05:37:38.7955017-07:00"}
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Connect and Collaborate Anywhere with Digital Tools


On Demand
Free

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{"CourseNameAr":"قيادة فريق خدمة العملاء","CourseNameEn":"Leading a Customer Service Team","CategoryNameAr":"تجارة و إدارة","CategoryNameEn":"Business and Management","SubCategoryNameAr":"خدمة العملاء","SubCategoryNameEn":"Customer Service","Skills":"One-on-one meetings,Skip-level meetings,Leadership: What gets measured gets done","TagNameEn":[],"TagNameAr":[],"guid":"5993d8eb-5325-4e26-b4fb-35d5e5bb4e24","Fees":23.99,"ID":1479,"CategoryID":"1","CountryID":"0","CountryCode":"0","CountryName":"","CourseType":"Online ","SubCategory":"Customer Service","SubCategoryID":1,"CourseTypeID":"2","LanguageID":"2","CourseImageURL":"4812f933-a346-4f13-bbf7-c7d7725e2ba5.jpg","PeriodTypeID":"2","PeriodType":"On Demand","StartDate":"","EndDate":"","FeesTypeID":"1","FeesType":"Paid","FeesTypeName":"USD","CreatedDate":"2020-07-12T17:51:56.937","FeesValue":23.99,"FeesUSD":24.0,"FeesUSDDiscounted":24.0,"FeesDiscounted":90.0,"FeesDiscountedPercentage":0.0,"SDate":"2021-02-26T05:37:38.8111598-07:00","EDate":"2021-02-26T05:37:38.8111598-07:00"}
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Leading a Customer Service Team


On Demand
24 USD

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{"CourseNameAr":"توصيل الأخبار السيئة إلى العميل","CourseNameEn":"Delivering Bad News to a Customer","CategoryNameAr":"تجارة و إدارة","CategoryNameEn":"Business and Management","SubCategoryNameAr":"خدمة العملاء","SubCategoryNameEn":"Customer Service","Skills":"Communicating clearly,Acknowledging the customer's concerns,Being open to additional questions","TagNameEn":[],"TagNameAr":[],"guid":"ec2b7d92-f4c3-49ba-8e8b-a44716a3fce9","Fees":23.99,"ID":1480,"CategoryID":"1","CountryID":"0","CountryCode":"0","CountryName":"","CourseType":"Online ","SubCategory":"Customer Service","SubCategoryID":1,"CourseTypeID":"2","LanguageID":"2","CourseImageURL":"5ce9f791-6785-41a6-9dc6-14ebe86a1c0c.jpg","PeriodTypeID":"2","PeriodType":"On Demand","StartDate":"","EndDate":"","FeesTypeID":"1","FeesType":"Paid","FeesTypeName":"USD","CreatedDate":"2020-07-12T17:56:56.327","FeesValue":23.99,"FeesUSD":90.0,"FeesUSDDiscounted":90.0,"FeesDiscounted":90.0,"FeesDiscountedPercentage":0.0,"SDate":"2021-02-26T05:37:38.8111598-07:00","EDate":"2021-02-26T05:37:38.8111598-07:00"}
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Delivering Bad News to a Customer


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90 USD

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{"CourseNameAr":"دبلوم في إدارة الخدمات","CourseNameEn":"Diploma in Services Management","CategoryNameAr":"تجارة و إدارة","CategoryNameEn":"Business and Management","SubCategoryNameAr":"خدمة العملاء","SubCategoryNameEn":"Customer Service","Skills":"Describe the four categories of services,List the 7 P's of service marketing,Explain service dimensions: Intangibility, Heterogeneity and Inseparability,Describe how to develop service blueprints","TagNameEn":[],"TagNameAr":[],"guid":"2686c993-f056-4092-8bae-ffbda9d488eb","Fees":0.0,"ID":1636,"CategoryID":"1","CountryID":"0","CountryCode":"0","CountryName":"","CourseType":"Online ","SubCategory":"Customer Service","SubCategoryID":1,"CourseTypeID":"2","LanguageID":"2","CourseImageURL":"d2c73e46-083e-40a0-92d1-652f711a7815.jpg","PeriodTypeID":"2","PeriodType":"On Demand","StartDate":"","EndDate":"","FeesTypeID":"2","FeesType":"Free ","FeesTypeName":"USD","CreatedDate":"2020-08-11T18:43:06.677","FeesValue":0.0,"FeesUSD":0.0,"FeesUSDDiscounted":0.0,"FeesDiscounted":0.0,"FeesDiscountedPercentage":0.0,"SDate":"2021-02-26T05:37:38.8423598-07:00","EDate":"2021-02-26T05:37:38.8423598-07:00"}
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Diploma in Services Management


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Free

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{"CourseNameAr":"تجربة العملاء: رسم الخرائط","CourseNameEn":"Customer Experience: Journey Mapping","CategoryNameAr":"تجارة و إدارة","CategoryNameEn":"Business and Management","SubCategoryNameAr":"خدمة العملاء","SubCategoryNameEn":"Customer Service","Skills":"Explain the characteristics of a customer journey map.,Identify the group of people best suited to validate the findings of a customer journey map and to get additional input.,Summarize the importance of touchpoints when creating a customer journey map.,List the steps in the process of building a customer journey map.,Recognize examples of “moments of truth.”","TagNameEn":[],"TagNameAr":[],"guid":"d38dea16-0fd8-42da-a8fe-23de8a6c50af","Fees":34.99,"ID":1689,"CategoryID":"1","CountryID":"0","CountryCode":"0","CountryName":"","CourseType":"Online ","SubCategory":"Customer Service","SubCategoryID":1,"CourseTypeID":"2","LanguageID":"2","CourseImageURL":"646957ed-e697-45cd-bb78-ca7d2a75193a.jpg","PeriodTypeID":"2","PeriodType":"On Demand","StartDate":"","EndDate":"","FeesTypeID":"1","FeesType":"Paid","FeesTypeName":"USD","CreatedDate":"2020-08-26T19:36:11.637","FeesValue":34.99,"FeesUSD":35.0,"FeesUSDDiscounted":35.0,"FeesDiscounted":35.0,"FeesDiscountedPercentage":0.0,"SDate":"2021-02-26T05:37:38.8580193-07:00","EDate":"2021-02-26T05:37:38.8580193-07:00"}
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Customer Experience: Journey Mapping


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35 USD

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{"CourseNameAr":"خلق تجربة عملاء إيجابية","CourseNameEn":"Creating a Positive Customer Experience","CategoryNameAr":"تجارة و إدارة","CategoryNameEn":"Business and Management","SubCategoryNameAr":"خدمة العملاء","SubCategoryNameEn":"Customer Service","Skills":"Recall how you can best understand your customer’s experience.,Identify the singular reason all customers share when they have an unfair experience.,List three ways brands provide reassurance during the selection phase.,Name two examples of brands being proactive after a sale.","TagNameEn":[],"TagNameAr":[],"guid":"7605a14f-f40e-44ff-9ed6-b03169899ce4","Fees":34.99,"ID":1690,"CategoryID":"1","CountryID":"0","CountryCode":"0","CountryName":"","CourseType":"Online ","SubCategory":"Customer Service","SubCategoryID":1,"CourseTypeID":"2","LanguageID":"2","CourseImageURL":"03d66a78-c79e-4331-bc22-a4c6703bb9e7.jpg","PeriodTypeID":"2","PeriodType":"On Demand","StartDate":"","EndDate":"","FeesTypeID":"1","FeesType":"Paid","FeesTypeName":"USD","CreatedDate":"2020-08-26T19:41:02.573","FeesValue":34.99,"FeesUSD":35.0,"FeesUSDDiscounted":35.0,"FeesDiscounted":35.0,"FeesDiscountedPercentage":0.0,"SDate":"2021-02-26T05:37:38.8580193-07:00","EDate":"2021-02-26T05:37:38.8580193-07:00"}
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Creating a Positive Customer Experience


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35 USD

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{"CourseNameAr":"كيف تحصل على خدمة عملاء رائعة","CourseNameEn":"How to Get Great Customer Service","CategoryNameAr":"تجارة و إدارة","CategoryNameEn":"Business and Management","SubCategoryNameAr":"خدمة العملاء","SubCategoryNameEn":"Customer Service","Skills":"List three factors to consider when choosing the best service channel.,Identify the fundamental skill that is the basis for the “Make Their Day” exercise.,Name one thing a customer should not do after making a mistake.","TagNameEn":[],"TagNameAr":[],"guid":"3c9dfb78-a2b9-4d01-b7f4-c9480c1f8c82","Fees":0.0,"ID":1743,"CategoryID":"1","CountryID":"0","CountryCode":"0","CountryName":"","CourseType":"Online ","SubCategory":"Customer Service","SubCategoryID":1,"CourseTypeID":"2","LanguageID":"2","CourseImageURL":"58013344-c29a-4ee2-a140-f53d0d66d321.jpg","PeriodTypeID":"2","PeriodType":"On Demand","StartDate":"","EndDate":"","FeesTypeID":"2","FeesType":"Free ","FeesTypeName":"USD","CreatedDate":"2020-09-06T20:08:05.427","FeesValue":0.0,"FeesUSD":0.0,"FeesUSDDiscounted":0.0,"FeesDiscounted":0.0,"FeesDiscountedPercentage":0.0,"SDate":"2021-02-26T05:37:38.8926635-07:00","EDate":"2021-02-26T05:37:38.8926635-07:00"}
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How to Get Great Customer Service


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Free

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{"CourseNameAr":"خدمة IT مكتب: العملاء أساسيات الخدمة","CourseNameEn":"IT Service Desk: Customer Service Fundamentals","CategoryNameAr":"تجارة و إدارة","CategoryNameEn":"Business and Management","SubCategoryNameAr":"خدمة العملاء","SubCategoryNameEn":"Customer Service","Skills":"Identify how to use close-ended questions in the investigation and diagnosis phase of a customer service call.,Determine how to use open-ended questions in the investigation and diagnosis phase of a customer service call.,Examine how to utilize probing questions in the investigation and diagnosis phase of a customer service call.,Recognize the elements of a resolution process.","TagNameEn":[],"TagNameAr":[],"guid":"9fa77339-025f-4718-9ca2-4a8db5bcc0f9","Fees":90.0,"ID":1744,"CategoryID":"1","CountryID":"0","CountryCode":"0","CountryName":"","CourseType":"Online ","SubCategory":"Customer Service","SubCategoryID":1,"CourseTypeID":"2","LanguageID":"2","CourseImageURL":"055c2881-aa50-4da1-a431-167f27dfdd77.jpg","PeriodTypeID":"2","PeriodType":"On Demand","StartDate":"","EndDate":"","FeesTypeID":"1","FeesType":"Paid","FeesTypeName":"USD","CreatedDate":"2020-09-06T20:15:21.087","FeesValue":90.0,"FeesUSD":90.0,"FeesUSDDiscounted":90.0,"FeesDiscounted":90.0,"FeesDiscountedPercentage":0.0,"SDate":"2021-02-26T05:37:38.8926635-07:00","EDate":"2021-02-26T05:37:38.8926635-07:00"}
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IT Service Desk: Customer Service Fundamentals


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90 USD

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{"CourseNameAr":"استراتيجية خدمة العملاء","CourseNameEn":"Customer Service Strategy","CategoryNameAr":"تجارة و إدارة","CategoryNameEn":"Business and Management","SubCategoryNameAr":"خدمة العملاء","SubCategoryNameEn":"Customer Service","Skills":"What is customer service strategy?~Identifying customer expectations~Strategic planning~Investing in skills, leaders, and technology~Encouraging innovation","TagNameEn":[],"TagNameAr":[],"guid":"b4ab6bb7-fff8-49fb-9134-f8caab73bbf3","Fees":28.52,"ID":1920,"CategoryID":"1","CountryID":"0","CountryCode":"0","CountryName":"","CourseType":"Online ","SubCategory":"Customer Service","SubCategoryID":1,"CourseTypeID":"2","LanguageID":"2","CourseImageURL":"464ccc85-f745-49d0-ae0c-5b4066eae3d5.jpeg","PeriodTypeID":"2","PeriodType":"On Demand","StartDate":"","EndDate":"","FeesTypeID":"1","FeesType":"Paid","FeesTypeName":"USD","CreatedDate":"2020-10-28T17:50:48.65","FeesValue":28.52,"FeesUSD":107.0,"FeesUSDDiscounted":107.0,"FeesDiscounted":107.0,"FeesDiscountedPercentage":0.0,"SDate":"2021-02-26T05:37:38.967379-07:00","EDate":"2021-02-26T05:37:38.967379-07:00"}
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Customer Service Strategy


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107 USD

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{"CourseNameAr":"الإعلان الأصلي: الوصول إلى المزيد من العملاء مع Taboola","CourseNameEn":"Native Advertising: Reach More Customers With Taboola","CategoryNameAr":"تجارة و إدارة","CategoryNameEn":"Business and Management","SubCategoryNameAr":"خدمة العملاء","SubCategoryNameEn":"Customer Service","Skills":"Getting Started with Native Advertising~Content Best Practices~Content Policy~Tracking Your Success","TagNameEn":[],"TagNameAr":[],"guid":"7ccb0fca-1596-4faa-99b1-6c2de7194733","Fees":32.0,"ID":1969,"CategoryID":"1","CountryID":"0","CountryCode":"0","CountryName":"","CourseType":"Online ","SubCategory":"Customer Service","SubCategoryID":1,"CourseTypeID":"2","LanguageID":"2","CourseImageURL":"5c54ae24-b155-40f3-acec-ef250de0db55.jpeg","PeriodTypeID":"2","PeriodType":"On Demand","StartDate":"","EndDate":"","FeesTypeID":"1","FeesType":"Paid","FeesTypeName":"USD","CreatedDate":"2020-11-20T13:26:06.683","FeesValue":32.0,"FeesUSD":32.0,"FeesUSDDiscounted":32.0,"FeesDiscounted":32.0,"FeesDiscountedPercentage":0.0,"SDate":"2021-02-26T05:37:38.9985671-07:00","EDate":"2021-02-26T05:37:38.9985671-07:00"}
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Native Advertising: Reach More Customers With Taboola


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32 USD

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